If ZapMyFiles Pro is not right for you, email us within 30 days of your purchase and we will refund it in full. You do not need to give a reason, and you do not need to justify your decision.
1. What is covered
The 30-day refund applies to every paid purchase we sell directly:
- Pro Solo — $19.99, one device key
- Pro — $24.99, three device keys
- Additional device key — $5.00 each
Prices are shown tax inclusive: the price you see is the amount charged, and a refund returns that full amount.
If you bought ZapMyFiles through the Mac App Store or the Microsoft Store, that store processes the payment and its own refund policy applies. We cannot refund a store purchase directly, and you should request it through Apple or Microsoft.
2. How to request a refund
Email support@zapmyfiles.com from the address you used at checkout, and tell us you would like a refund. Include your order or receipt number if you have it — it helps us find the purchase faster, but it is not required.
We aim to reply within two business days. Once approved, the refund is issued to your original payment method through Stripe. Your bank or card issuer typically takes 5–10 business days to post it, which is outside our control.
You never need to prove you uninstalled the app, send screenshots, or complete a survey to get a refund.
3. What happens to your license
When a purchase is refunded in full, the license and the device keys it paid for are revoked. Your installation returns to the free version at its next license check, which can take up to 90 days on a computer that stays offline.
If you refund a single additional device key, only that key is revoked. The rest of your license keeps working.
4. What happens to your files
Nothing. This is the part that matters most, so it is worth stating plainly: a refund is a billing action only.
- No file is deleted, moved, locked, or altered.
- Anything already in your system Trash stays there and can still be restored by you.
- You keep full use of the free version: scanning, reviewing results, and moving one duplicate group at a time to the Trash.
- You are never prevented from uninstalling the app or from reading your own files.
5. Refunds after 30 days
The 30-day window is our standard commitment, not a hard limit on our willingness to help. If something has gone wrong — the app will not activate, a payment was duplicated, or a purchase was not authorised by you — contact us regardless of how much time has passed and we will make it right.
Statutory rights that apply where you live are in addition to this policy and are not limited by it.
6. Chargebacks
If you open a chargeback or payment dispute, the associated license and device keys are revoked while the dispute is handled by your card issuer. Please email us first — a refund is faster for you than a dispute, and we would rather just resolve it.
7. Questions
Email support@zapmyfiles.com. This policy is part of our Terms of Service; see also our Privacy Policy.